Wintk FAQ — All your questions, answered right here

No, only one account is permitted per phone number. Attempting to create multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited. wintk's policy allows one account per person.

On the login page, click "Forgot Password?". An OTP will be sent to your registered phone number. Use it to verify your identity and set a new password. The whole process takes less than 2 minutes.

KYC (Know Your Customer) is the identity verification process. When making your first withdrawal or conducting high-value transactions, you may be required to submit a copy of your national ID or passport. This ensures the security of your account.

If your account is suspended, contact wintk via live chat or email. This typically happens due to a security check or a suspected policy violation. Providing the correct information for verification will get it resolved quickly.

Log in and go to the "Deposit" menu. Choose your preferred method — Mobile Banking, Nagad, or Rocket. Enter the amount and follow the instructions. Your balance is typically updated within 5 minutes.

The minimum deposit on wintk is just BDT 100, and this applies across all payment methods. New members can start small and still enjoy the welcome bonus.

Your balance typically updates within 5–15 minutes after a deposit. If it still hasn't appeared after that, take a screenshot of the transaction and contact live chat support. Providing the transaction ID will allow us to verify and resolve it quickly.

wintk does not charge any deposit fees. However, your mobile banking provider (Mobile Banking/Nagad/Rocket) may apply their own transaction fees.

Withdrawals are typically processed within 15 minutes to 24 hours. Verified accounts enjoy faster processing times. Delays may occur during bank holidays or periods of unusually high traffic.

The minimum withdrawal on wintk is BDT 500. Winnings from bonuses require wagering conditions to be met before withdrawal. Verified accounts benefit from significantly faster withdrawal processing.

If your withdrawal has been pending for more than 24 hours, contact us via live chat. This is usually caused by incomplete KYC or a mismatch in account details. Providing the required information will resolve it quickly.

Once registration is complete, your welcome bonus will be automatically credited to your account upon your first deposit. Visit the Promotions page for full details on the bonus amount and terms. Free spins are granted within 24 hours of registration.

A wagering requirement is the number of times you must place bets on a bonus amount before you can withdraw it. For example, a 20x wagering requirement on a BDT 100 bonus means you need to place BDT 2,000 in total bets. Once the requirement is met, the bonus funds become withdrawable.

Share your referral link with a friend. When they register and make their first deposit using that link, you'll receive a referral bonus. Your referred friend will also get a special welcome bonus.

Regular wintk members receive a daily cashback percentage on their losses, automatically credited to their account at midnight every day. VIP members enjoy a higher cashback rate.

wintk offers hundreds of games, including slots, Live Casino, Sports Betting, bingo, and fish games — all sourced directly from international game providers to ensure fair play.

Start by clearing your browser's cache and cookies, then refresh the page. Check that your internet connection is stable. If the problem persists, try a different browser or device. If none of that works, contact us via live chat.

Game results are stored on wintk's servers. Once your connection is restored, you can reconnect and check the round outcome. Any winnings will be automatically added to your balance.

Yes, wintk takes the protection of your personal information very seriously. All data is secured with SSL encryption and is never sold or shared with third parties. Visit our Privacy Policy page to learn more.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You will receive a one-time OTP on your phone each time you log in. This is the most effective protection against account hacking.

If you notice any suspicious login activity or transactions on your account, change your password immediately and notify wintk support. Our security team will investigate promptly and secure your account.